Drs Skin Caviar Sleeping Mask

Introduction: This Return and Refund Policy ("Policy") outlines the regulations and procedures for returns and refunds of products purchased from Drs Skin Professional. Our commitment to customer satisfaction is paramount, yet we maintain a fair and stringent policy to ensure the highest standards of quality and service.

Scope and Eligibility:

• Damages and Defects: If the product received by the customer is damaged or defective due to errors attributable to Drs Skin Professional, the customer is entitled to initiate a return request. The eligibility for return under this clause is limited to defects in material, workmanship, or shipping damage.

• Incorrect Product Delivery: In instances where the customer receives a product different from the one ordered, the customer is eligible to request a return or exchange, subject to verification by Drs Skin Professional.

Non-Eligible Products for Return:

• Skin Suitability and Accidental Purchase: Products returned on the basis of skin compatibility, personal preference, or accidental purchase are not eligible for returns or refunds. Drs Skin Professional encourages customers to thoroughly review all product information before purchase to ensure satisfaction.

Return Request Procedure:

• Notification: Customers must notify Drs Skin Professional's customer service team within a predefined period from the receipt of the product to initiate a return request.
• Validation: Drs Skin Professional reserves the right to validate the return request and may require photographic evidence or additional documentation to process the request.
• Return Authorization: Upon validation, Drs Skin Professional will issue a Return Authorization along with instructions for return shipment.
• Shipping: Products must be returned in their original condition and packaging. Unless the return is due to an error by Drs Skin Professional, the customer shall bear all shipping costs associated with the return.

Refund Process:

• Inspection and Approval: Upon receipt of the returned product, Drs Skin Professional will inspect the item to confirm its condition and validate the return reasons.
• Refund Issuance: Approved refunds will be processed promptly, with a credit issued to the customer's original method of payment. The timeframe for the refund credit may vary depending on the customer's financial institution.

Limitation of Liability: Drs Skin Professional's liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.

Amendments to the Policy: Drs Skin Professional reserves the right to amend this Policy at any time. The current version of the Policy will be accessible on our website.

Contact Information: For inquiries or assistance regarding this Policy, please contact Drs Skin Professional's Customer Service Team at [+60142366220].

Overview: Drs Skin Professional is dedicated to delivering exceptional service and ensuring a smooth shopping experience for our valued customers. Our shipping policy is designed to provide clear, concise information about our shipping processes, rates, and options.

1. Order Processing Time:

• Our commitment begins the moment your order is placed. We process and prepare your order for shipment within a specified number of business days, excluding weekends and public holidays.

2. Shipping Methods and Options:

• Drs Skin Professional partners with reputable couriers to offer various shipping methods, including standard, express, and same-day delivery in select areas.
• Shipping options and estimated delivery times will be available during checkout, tailored to your location and the items in your cart.

3. Shipping Rates:

• We calculate shipping rates based on factors like package weight, dimensions, destination, and chosen delivery method.
• Accurate shipping costs will be displayed at checkout before finalizing your purchase.

4. Tracking and Delivery:

• Upon shipment, you'll receive a confirmation with tracking details via email or WhatsApp.
• Track your order in real time on our website or through the courier’s app using the provided tracking number.

5. Estimated Delivery Timeframes:

• We provide estimated delivery times at checkout. These are subject to change due to external factors beyond our control, like weather conditions and customs clearance.
• While we aim to meet these timeframes, actual delivery times may vary based on your location and other factors.

6. International Shipping:

• Drs Skin Professional offers international shipping to select countries. International orders may incur customs duties and taxes, payable by the recipient as per local regulations.

7. Accurate Shipping Information:

• Ensuring accurate shipping details is crucial. We are not responsible for delays or issues caused by incorrect or incomplete information provided by customers.

8. Order Modifications and Cancellations:

• Modifications or cancellations may not be possible once an order is processed. Contact our customer support immediately for any order changes.

9. Lost or Damaged Packages:

• In case of lost or damaged packages, contact our support team promptly. We will collaborate with the courier to resolve the issue and require you to retain all packaging materials for the claim process.

Contact Us: For inquiries or assistance regarding our shipping policy, our customer support team is always ready to help.

Policy Updates: This policy is subject to change without prior notice. Check our website for the latest updates.

Thank you for choosing Drs Skin Professional. We appreciate your trust and look forward to serving you.